Frequently Asked Questions

Here you might find the answers to questions you may have about our service and the housing market as a whole. If you cannot find the answer to your question, you can use our contact form to get in touch.

We have a simple fee structure of one upfront cost of £495 inc. vat. Please click here to view a summary of our fees. As our standard fee is not based on commission, you will only pay £495 inc. vat, no matter what the value of your property.
  • Floorplans with room measurements
  • Professional photographs
  • Property valuation report
  • Web portal advertising, including
  • No commission (Option 1 only)
  • Optional “For Sale” board – only £40+vat
  • Featured property – £25+vat
  • Optional Rightmove Premium Display – £75+vat
  • Marketing bundle (includes all 3 above option) – £95+vat
  • Optional Energy Performance Certificate – only £55+vat

Why are your fees lower than other estate agents?
Unlike traditional high street estate agents, is purely an online estate agent. This means that we do not have some of the costs, such as a shopfronts, additional staff and company cars that other agents have.

Your property will be marketed by and all the major web portals for a 12 month contract period.
As we are an Estate Agent, the usual rules apply. If your contract with your agent is a Multiple Agent Agreement then you can list your property with us at the same time. If the property sells through, you would not have to pay any commission to the other agent. If you have signed a sole agency contract, you may be liable to pay a fee to the agent if you have instructed to sell your property within your contract period. advise you to contact your current agent and enquire. offers a free valuation guide for your property. If you wish to seek your own independant valuation, you can use online services such as or Alternativily you will find that a lot of estate agents will offer a no obligation valuation of your property.
Viewings are arranged through our unique pre-screened messaging centre or by telephone during office hours. Sellers can use the Viewing Calander tool to organise viewings and mark dates and times they would prefer to conduct viewings. Viewings are requested via emails and messages sent to your messaging centre. does not conduct viewings.
Currently all offers must be made by contacting on 0844 800 4990 so that we can send out a memorandum of sale to all parties and their solicitors.

If you need to contact us in writing, our office address is:

Contact Us
121move Limited
PO BOX 6029
Westcliff On Sea